Frequently Asked Questions for Virtual Concerts

The 2020-2021 season looks a little different than we initially planned. We have an exciting season of virtual concerts, live events, and rolling archival premieres, with hopes to hold our final concert of the season in person.

Below are some Frequently Asked Questions that may answer your technology questions about attending a Chicago Sinfonietta virtual event.

Please feel free to give us a call directly for help with technology at (312)284-1554. We're here to help you enjoy the concert!


Please see your email for the Vimeo link and password. The concert will also be available on the Chicago Sinfonietta website, just enter the password when prompted.

Sometimes, the email will go to a spam folder. If it's not in the spam folder, please call us directly at (312)284-1554, or email boxoffice@localhost and we'll share the password.


The concert video is viewable on a phone, using cell phone data instead of internet. Here are a few tips for watching Vimeo programs on a phone.

Chicago Public Library has locations open with social distancing. To see a list of open branches, please visit this link.

We hope to offer an option to watch on television, or listen on the radio for concerts later in the season.

The concert will be available to view for 48 hours after its start time (7:30pm CDT on Saturday, October 17). If you have missed the 48-hour time period, please send an email to boxoffice@localhost and we can help.


We're excited to have reimagined the season program to fit safety requirements for the number of musicians on stage. Our innovative ensemble program features all of the CS musicians you love in a safe manner, and allows for a more intimate experience where each instrument family gets a time to shine.

 You'll need an audio cable to connect a computer to a stereo system. For step-by-step instructions, please visit this link.

 We require a separate membership for each household to watch the concert, and encourage each individual member of a household to purchase their own membership so that they may each have their own access to exclusive member content. Please look out for information on setting up your unique member portal in November.


We’re in the middle of a much-needed software update this fall, and by the end of this year each member will have their own unique log in information.


Not at this time, but you can view the concert for 48 hours after its initial premiere. For recordings of previous Chicago Sinfonietta performances, please visit the Cedille Records website.


To ensure the safety of our staff and musicians, each concert is pre-recorded over the course of a few days. None of the audio has been manipulated, so you’re experiencing it exactly as it was in the concert hall!


Our first two concerts of the season are available online, as we adhere to Illinois state guidelines on safe gatherings.

If an in-person concert is cancelled, there are several options for your ticket. You may choose to receive an account credit to be used for the next concert, make a tax-deductible donation of the ticket cost to Chicago Sinfonietta, or a refund issued via the original payment method.

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